The Social Inbox That Keeps Up With Your Audience
Answer every comment, direct message and mention from your social profiles in one inbox.
Build Stronger Relationships With Your Audience
Comments, messages, mentions and Google reviews come into one inbox, so you can follow up without multiple logins.
Keep Your Audience Engaged
Every comment, direct message and mention from your social profiles comes into Social Inbox. Reply from one inbox and stay caught up on the conversations that keep your audience coming back.
Protect Your Reputation On Google
Reply to your Google Business Profile reviews and questions right from Social Inbox. When people find you on Google, they see a business that responds.
Answer More Messages In Less Time
Fast, personal replies show your audience there's a real person behind your brand.
Reply To Your Audience In Less Time
AI Reply Assistant writes a first draft of your reply to any comment or message. Keep up with a busy inbox without writing every response from scratch.
Give The Same Answer Every Time
Saved Replies keeps your answers to common questions ready to use in any reply. Customers get the same accurate answer no matter who on your team responds.
Keep Your Team In The Loop
Social Inbox is built for teams that answer their audience together.
Keep The Back-And-Forth Behind The Scenes
Internal Discussions give your team a private place to work on any conversation. Customers only see the finished reply.
Divide And Conquer Your Inbox
With Assigned Replies on Suite, you can assign any conversation to a teammate. Your team shares the workload, and customers get the answer they need.
Run Your Social Media From One Tool
Social Inbox works with the profiles you already connected to CoSchedule, so there's no separate inbox tool to buy, connect, or learn.
Keep Your Conversations Organized
Replies carry the color label of the post they came from, so you can see at a glance which campaign or promotion a comment belongs to. Your inbox stays as organized as your calendar.
Do More Of What Your Audience Loves
Social reports show which posts earned the most engagement, by network, day and time. Use them to do more of what's working and give your audience more to talk about.
More Social Inbox Features
YouTube Comments
Keep the conversation on your videos clean and on-brand.
Instagram Media Tags
See every Instagram post that tags your brand, right in Social Inbox.
Tags And Color Labels
Sort conversations by topic, campaign or priority so the important ones never get buried.
Likes & Mentions
Like comments and mentions without logging in to each network.
Inbox Filters
Focus on one profile or message type at a time.
Inbox Zero
Clear finished conversations out of your inbox and keep them searchable for later.
Conversation History
Look back at past conversations when you need the context for a reply.
Assignment Notifications
Get notified when a conversation is assigned to you, and filter your inbox to your assignments.
Profile Selection
Choose which of your connected social profiles appear in Social Inbox.
Social Inbox On Every Paid Plan
Starter
Essential social media management for the one-person marketing department. Social Inbox for Facebook and Instagram, with 90 days of conversation history.
Professional
Complete social media management for small marketing teams and agencies. Social Inbox for all 9 networks, plus the AI and team tools that help you keep up.
Suite
Everything in Professional, plus Assigned Replies, so every conversation has an owner. Book a demo and we'll walk you through Suite with your team's setup in mind.
Questions About Social Inbox
Yes. CoSchedule's Social Inbox brings your comments, mentions and DMs together so you can reply in the same tool you schedule from. On Starter it covers Facebook and Instagram. Professional and Suite add LinkedIn Pages, Google Business Profile, X, YouTube, Bluesky, Mastodon and Threads, plus AI replies, saved replies and internal discussions.
Starter covers Facebook and Instagram. Professional and Suite cover nine networks: Facebook, Instagram, LinkedIn (company Pages), Google Business Profile, X, YouTube, Bluesky, Mastodon and Threads. Social Inbox doesn't include TikTok or Pinterest, though CoSchedule publishes to both.
Facebook: Page comments, mentions and DMs. Instagram: comments, media tags and DMs. LinkedIn: company Page comments and mentions. Google Business Profile: reviews and questions. X: comments, mentions, reposts, quotes and DMs. YouTube: comments on videos and Shorts, which you can reply to, hide or publish. Bluesky and Mastodon: mentions, replies and DMs. Threads: mentions and replies.
Yes, through Social Inbox. Listening in CoSchedule means the mentions, comments and DMs that reach your connected profiles: when someone mentions or tags your brand, comments on a post or sends you a message, it comes into Social Inbox for you to answer. CoSchedule doesn't monitor keywords or track brand mentions across the wider web.
Yes, on Professional and Suite. AI Reply Assistant drafts a reply to any comment or message, and you review and personalize it before you send. See CoSchedule AI
Yes. On Professional and Suite, Internal Discussions let teammates talk through a conversation before anyone replies, and the customer never sees it. Suite adds Assigned Replies, which send a conversation to a teammate, notify them and show who replied. Starter is for one person. See Social Approvals
Conversation history is 90 days on Starter and one year on Professional and Suite. Social Inbox collects conversations from the day you turn it on for a profile, so comments and messages from before then don't appear.